Help Desk
Due to frequent Up-Dates to our on-Line Catalogue, Some of this information may be out of date!
How do I sign in to my "Flutterby Gifts" account?
To sign in to your Flutterby Gifts account, click "Sign In" on the"Account Sing In" box and enter your e-mail address and password. If you do not have an account, please click "Creat An Account" on the menu bar.
How do I sign out of my "Flutterby Gifts" account?
To sign out of your Flutterby Gifts account, click "Sign Out" on the menu bar and you will return to the "Sign In" screen. If "Sign Out" does not appear on the menu bar, then you are not currently signed in to the site.
What if I forgot my "Flutterby Gifts" account password?
If you have forgotten your Flutterby Gifts password, click "Sign In" on the menu bar to access the "Sign In" screen. At the bottom of the page, click on the "Forgot your password"? link. On the password retrieval page, you may enter your e-mail address, and then click "Get Password". We will send your Flutterby Gifts password to the e-mail address we have on file for your Flutterby Gifts account.
How do I become a registered user on the "Flutterby Gifts" on-line catalogue?
To become a registered member of this site, click Creat An Account" on the menu bar and enter your Contact and Sign In information. Then click "Create Account". There is no cost to become a registered member.
Do I have to register and sign in to purchase products?
No. You can browse our store and purchase items without registering. Once you have added a product to your cart and clicked the Checkout button, you can elect to register or continue shopping as a guest
without registering.
The benefits of registering are that we can make your shopping experience easier by keeping track of billing and contact information. Added benefits include a Your personal "Wish Book", Your own "Member Profile" page and the ability to view your account history with us.
How do I add an item to my "Flutterby Gifts"shopping cart?
To add an item to your shopping cart, on the Product page click "Add To Cart" you can edit the quantity you wish to purchase in your "Shopping Cart" at any time
How do I remove an item from my "Flutterby Gifts" shopping cart?
To remove a single item from your shopping cart, select the checkbox under Remove, next to the item you wish to remove, and then click the Update button.
How do I remove all of the products in my"Flutterby Gifts" shopping cart?
To remove all of the items currently in your shopping cart, click the Clear Cart button.
How can I contact "Flutterby Gifts" if I have questions?
Please click Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.
Is my credit card information secure through this site?
YES! Actually we never keep any of your credit card information on record. And we encourage the use of "PayPal"
"The most trusted on-line payment service in the world"
And you do not need an account to use PayPal.
If you prefer to make your payment over the phone, we will accept - "Visa" or "MasterCard"
Can I update my "Flutterby Gifts" account contact information?
To update your contact information you must first sign in. Click My Account on the menu bar to access your account information. Select Address Book from the My Account menu and then select the Contact Name of the account for which you wish to update the contact information. Make your changes and then click Update Contact.
Can I change my e-mail address and password?
To update your e-mail address and password you must first sign in. Click My Account on the menu bar to access your account information and then select Change Email address/Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Update Sign In. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one numeral and one letter.
Can I view my previous orders placed to "Flutterby Gifts"?
To view your order history you must first sign in. Click My Account on the menu bar to access your account information. Select View Order History from the My Account menu and then select the order number for the order you wish to view.
Can I provide special shipping instructions for "Flutterby Gifts" with my order?
You can include special instructions for orders during checkout. In your shopping cart, click Checkout (if you haven't already, sign in or continue as a guest). On the Shipping Method & Instructions page, type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click Submit to continue with the checkout process.
If your order consists entirely of downloadable products, the Shipping Method & Instructions page will not display, as the products will not be shipped but downloaded.
